We are proud to be a member of WIRE-Net and happy to have been asked to write an article for their newsletter - http://www.wire-net.org/news/14.0627-3.aspx
Half of our work involves building web sites for clients and driving traffic to them through SEO management and online marketing. The other half involves designing and constructing custom online tools that our clients’ customers will never see — backend tools that help companies operate more efficiently, respond quicker and spot trends that otherwise might go unnoticed.
Our understanding of how browser-based software can lead to smoother internal operations began with our own customer-support ticket system, which tracks every detail of a client’s issue, from that first call or email until we’ve received confirmation that the matter is resolved. Like...