Blog

Sep
02

Client Relationship Highlight - Boyd Autobody and Gerber Collision & Glass

Tags: WRIS Clients
|  471 views

What started as a single auto glass and trim shop in Chicago in 1937 has grown to be part of The Boyd Group, the largest collision repair facilities in North America. But with growth came challenges that called for new methods of operating.

As their customer base grew, so too did the need to streamline feedback operations. WRIS built Boyd/Gerber a system that allows the customer-service reps who field calls and emails to manage customer...

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Jun
27

Get More Clicks, More Customers

Tags: WRIS SEO
|  1475 views
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We are proud to be a member of WIRE-Net and happy to have been asked to write an article for their newsletter - http://www.wire-net.org/news/14.0627-3.aspx

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Jun
09

WRIS inNOVATION - Web Based Business Solutions

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Half of our work involves building web sites for clients and driving traffic to them through SEO management and online marketing. The other half involves designing and constructing custom online tools that our clients’ customers will never see — backend tools that help companies operate more efficiently, respond quicker and spot trends that otherwise might go unnoticed.

Our understanding of how browser-based software can lead to smoother internal operations began with our own customer-support ticket system, which tracks every detail of a client’s issue, from that first call or email until we’ve received confirmation that the matter is resolved. Like...

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