Support
Behind every great website there's a great support system. That's why our technical team is here to help you make sure everything related to your website, Google Apps email or Postini spam filtering is set up and working properly. And once it is, WRIS will be here to provide service and support when you need it. Our real-time phone and ticket system keeps you connected to our support team 8x5, and our emergency phone and ticket support keeps us within reach 24/7.
When an inquiry or request is received by our Support Team, it is immediately entered into our online ticket system. This assigns a project number to the task and distributes it to the entire team. The appropriate staff member then takes ownership of the ticket and follows up with you to answer the question, resolve the issue, or decide next-steps. This system ensures that every inquiry received is handled in the timeliest manner possible.
Our normal business hours for phone support are 8:30am - 5:30pm Monday through Friday. We can be reached by phone at 216-464-5048 x218 or by email at support@wris.com. In the event of an emergency off hours support matter please call and leave a message on the X218 extension and members of our on-call support staff will immediately be notified.
In addition, you can sign up to receive Support Notifications on a variety of issues, including spam attacks, service outages, or scheduled updates. If you would like to stay informed, sign up today!
Support Notifications
Sign up here to receive Support Notifications on a variety of issues including spam attacks, service outages, or scheduled updates. Stay informed and sign up today!
