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Behind every great website there's a great support system.
When you’ve been in this business as long as we have, you get to see a lot of technological breakdowns. We’ve experienced those “Why now?!” moments, and the frustration of waiting for help. That’s precisely why we keep tech support in-house. When you call our support line, the phone rings in our office in Cleveland, Ohio, not some call center in who knows where.
Our support team is on duty Monday
, and reachable 24/7 (216-464-5048 x218
). When a ticket comes in, it’s assigned a project number and distributed to the entire team. The appropriate staff member takes charge and follows up to diagnosis and treat as quickly as possible. Glitches are inevitable; a slow response isn’t.
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