Behind every great website there's a great support system.
When you’ve been in this business as long as we have, you get to see a lot of technological breakdowns. We’ve experienced those “Why now?!” moments, and the frustration of waiting for help. That’s precisely why we keep tech support in-house. When you call our support line, the phone rings in our Cleveland, Ohio headquarters, not some call center in who knows where.
Our support team is on duty Monday through Friday, and reachable 24/7 (440.600.2495 x218, firstname.lastname@example.org). When a ticket comes in, it’s assigned a project number and distributed to the entire team. The appropriate staff member takes charge and follows up to diagnose and treat as quickly as possible. Glitches are inevitable; a slow response isn’t.